Return Policy

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Return Policy

Apparel Returns
  • If for any reason you are not satisfied with your Urbhanize® apparel order, we gladly accept returns and/or exchanges within 30 days from the date of shipment.
  • To get a refund or exchange, the returned merchandise MUST be in new, unused condition with original packaging and tags attached – no exceptions.
  • If getting a refund, the refund amount will not include the original shipping costs.
  • Reward points associated with any refunded item will be deducted from your account.
  • Items redeemed through the rewards program are not eligible for returns or exchanges.
  • NOTE: Please examine all clothing carefully before removing tags, wearing, and/or washing.

Apparel Exchange Process

  • You must ship the item back to us at the address below.
  • We will ship the replacement item back to you at no additional expense.

When returning your merchandise, please send to:

Thomsen Dennis T.W. P.F.A.
Strada Motilor 10, Sc. A, Apt. 58
310106 Arad, Romania

Before you ship your item send your information to

Online Courseware return policy:

All online courseware sold on is non-refundable.

Important Notes:

  • All returns will be processed within 3-5 business days of receipt of returned merchandise.
  • Make sure a copy of the receipt is included with your return so we know who to issue the credit to.
  • All credits will be issued back to the credit card used for the original purchase. No checks will be issued.
  • Shipping costs are non-refundable.

Delivery Terms

Shipping takes between 3 and 9 working days depending on where in the world you are located. We operate Monday to Friday and not on public holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.

Shipping costs will be added to your order and displayed at checkout.